Returns and Refunds Policy

1. When to Contact Us

Please contact us if you receive a product that is damaged, defective, incorrect, or materially different from what you ordered. If possible, inspect your order when it arrives and notify us promptly of any issue.

We will review the circumstances and explain the available resolution in accordance with applicable law and the details of your order.

2. Personal-Care Products and Hygiene

Because our products include personal-care items, opened or used products may not be eligible for return for hygiene and safety reasons, except where a return, replacement, or refund is required by law.

If a product is faulty, damaged, or incorrect, please contact us even if it has been opened so we can assess the issue fairly.

3. How to Request a Return or Report a Problem

Contact us using the details below and provide the following information where available:

• Your name and order number.
• The product concerned.
• A description of the issue.
• Photographs showing any damage or incorrect item, if applicable.

Please wait for our response and instructions before sending any product back. This helps us identify the order and advise you on the appropriate next steps.

4. Refunds

Where a refund is approved or required by law, we will communicate the refund arrangements to you. The time it takes for funds to appear may depend on the original payment method and the relevant provider.

We will explain any applicable refund conditions before completing the process. We will not apply conditions that unlawfully restrict your consumer rights.

5. Replacements and Exchanges

Depending on the circumstances, product availability, and applicable law, a suitable resolution may include a replacement, exchange, repair where appropriate, or refund.

We will discuss the available options with you after reviewing the issue.

6. Return Shipping

If a return is necessary, we will explain how it should be arranged and whether any delivery or return costs apply. Responsibility for those costs will be determined in accordance with the circumstances and applicable law.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Whether cancellation is possible may depend on whether the order has already been processed or dispatched and on applicable law.

Nothing in this section removes any cancellation rights you may have under applicable law.

8. Contact Us

For assistance with a return, refund, exchange, or order concern, please contact Resi’s Naturals.

Email: info@resisnaturals.com
Telephone: +254 768 442 411

Please include your order number when contacting us about an existing purchase.